Frequently Asked Questions

Your Questions, Honest Answers.

Most people on the internet get scammed every day by a lot of apparently legit ESA pet registration websites. All they do is send you a printed card after sending you a receipt with a confirmation email that your pet is now an ESA and is associated with some registration number with a lot of numbers and some digits. Normally the consumer notices the more than a half difference in the price between them and us (a legit ESA certification letter procurement company with real licensed therapists onboard) and decides to go ahead and pay them and gets scammed. They eventually come to us, and we then explain to them that they need to have a legit certification letter from a licensed mental health therapist, like the ones we have on board.

People also get scammed from other apparently legit websites that appear to provide you with a certification letter from a real licensed mental health therapist but instead, they email you a fake certification letter after three to four business days. <b>These types of websites also even display the samples of some certification letters to make themselves appear more legit but beware!</b>

Any pet can be qualified as an Emotional Support Animal. All you need is to have one of our therapists assess and diagnose you and issue you a certification letter that would literally open doors for you whether it is Housing-related like getting into a new apartment/house or traveling by air with your pet. Moreover, your pet travels with you either in your lap or under your seat and not in the cargo while you travel by air if you get one of our travel letters!

A legally-enforceable, documented prescription written by a licensed mental health professional indicating that an individual will experience certain emotional and psychological benefits while in the company of a personal pet, including dogs, cats, birds, or other animals.

You don’t have to pay any extra deposits or monthly fees to have your pet around with you in rented premises, or if you’re getting into a building with a no pet policy restriction, then having the Housing Certification Letter from us would help your pet pass all kinds of breed, weight and size limits and you can happily keep the company of your Emotional Support Animal.

Similarly, for Travelling (by air), you wouldn’t have to pay any additional deposits, costs, or fees to the airline for taking your pet on board with you since the letter is good for a whole year (12 months) so most of our average ESA LETTER HOLDERS  save around $450-$600 in additional fares for traveling with their pet by air, all around the year!

If the therapist declines your application, you may request a re-evaluation. In the unlikely event, you are refused upon review; we will provide you with an immediate, 100% guaranteed refund.

Similarly, for Travelling (by air), you wouldn’t have to pay any additional deposits, costs, or fees to the airline for taking your pet on board with you since the letter is good for a whole year (12 months) so most of our average ESA LETTER HOLDERS  save around $450-$600 in additional fares for traveling with their pet by air, all around the year!

Yes. All US domestic Airlines allow ESA owners to travel with their Emotional Support Animals. We recommend that you contact your airline prior to check-in to let them know that you are traveling with an Emotional Support Animal so that they may provide appropriate accommodations.

Similarly, for Travelling (by air), you wouldn’t have to pay any additional deposits, costs, or fees to the airline for taking your pet on board with you since the letter is good for a whole year (12 months) so most of our average ESA LETTER HOLDERS  save around $450-$600 in additional fares for traveling with their pet by air, all around the year!

Emotional Support Animal letter is valid for a period of one year from the date of issuance.

Our free online assessment takes a few minutes,  which will be reviewed by a licensed mental health professional, and issuance of the ESA Letter requires a minimum of 24 hours (on a “quick order”); the standard delivery time is approximately 48 hours.

Service animals are trained to perform specific tasks (such as helping a blind person navigate). Any animal that provides aid, comfort, support, and well-being, to an individual through companionship, unconditional positive regard, and affection is regarded as an emotional support animal.

How can I get an Emotional Support Animal Letter for Housing?

My Support Pet helps you connect with a licensed therapist to get an emotional support animal Housing letter. The process is swift, simple, and confidential.

Step 1
Free Assessment
Free online pre-screening to see if you qualify, complete a simple questionnaire.
Step 2
Select Required Letter
Select the letter type you need. Housing Letter, Travel Letter, or Housing & Travel Letter.
Step 3
Application Review
Get connected with our Licensed Therapist who will review your application.
Step 4
Get Legal ESA Letter
Get your ESA letter delivered within 48 hours with our expedited options!
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